Refund policy

Returns & Refunds

We hope you love your order from Rest in Prints. If there is a problem with your order, please contact us and we'll be happy to help.

Non-Personalised Items

For eligible non-personalised items purchased online, you have 14 days from receiving your order to tell us that you wish to cancel and return it. You then have a further 14 days to return the item.

Returned items should be unworn and in their original condition. You may handle or try on an item as you would reasonably do in a shop.

To request a return, please contact us at rest_in_prints@outlook.com before sending your item back.

Personalised & Custom-Made Items

Items that are genuinely made to your individual specifications or personalised specifically for you cannot normally be returned or refunded simply because you have changed your mind.

This does not affect your statutory rights. If a personalised or custom item is faulty, damaged, not as described, or we have made an error with your order, please contact us so that we can put things right.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If your item is damaged, faulty, not as described, or you have received the wrong item, contact us as soon as possible at rest_in_prints@outlook.com.

Please include your order number and, where possible, photographs showing the problem.

Sale Items

Purchasing an item in a sale does not affect your statutory consumer rights.

Exchanges

If you would like a different size or item, please contact us. Where a return is eligible, the simplest option may be to return the original item and place a new order for the replacement.

Refunds

Once we receive and approve an eligible return, we will process your refund to your original payment method.

Where you exercise a statutory right to cancel an eligible online order, any refund due will be handled in accordance with your applicable consumer rights, including the standard outbound delivery charge where required.

Please remember that banks and payment providers may take additional time to process the refund.